Article: How to write a production inquiry
Based on your first email, factories decide if they will work with you or not. Be concise and professional. Only write comprehensive and short emails.
|1||Greet with name|
|2||Introduce yourself. State your role at your company.|
|3||Introduce your company (products, sales areas, quantities)|
|4||Say why you contact their factory|
|5||Present proof of having a business (website, catalogs...)|
|6||Summarize actual products and quantities you need made now|
|7||Summarize all products and quantities you are generally interested in|
|8||State your sales predictions for the current year|
|9||Ask for reference photos of products similar to yours|
|10||Ask for a price offer for the products you need made now|
|11||Ask for their phone number|
|12||Sign with your company name, address, country, phone number|
Ready to go more into detail? Scroll down!
1 What are your warranty regulations?
2 If the machine arrives broken, does not work correctly or has manufacturing mistakes, do you hire a local engineer to repair the machine or do you need it sent back to your factory?
3 If the machine has to be sent to China and back to Germany to fix manufacturing mistakes. Do you cover both shipments?
4 How long do you need to pick up, repair, and send back machines with production mistakes?
5 Do you offer any compensation for the time, where the machine could not be used by the client?
1 I will send a shrinking oven to you and some shrink bags to your factory, so you can forward everything together to the harbour. Is that okay?
2 How do you pack the machine before the shipping?
3 We will need to send the machines and some other productions from other factories to the harbour all at one time. If the other factory has a production delay, can you stock the machine until our other productions are ready for shipping? How long can you hold the machine after finishing the production?
4 If you have production delays of more than two weeks. What penalty discount do you offer?
5 If the production can not be completed within twice the production time, do you send back the complete payment received by the client?
1 Have you ever manufactured machines, that later have been approved by TUV?
2 Has the skateboard transfer press been tested and approved by any comparable institution?
3 Have you manufactured machines according to CE before?
4 What quality controls do you have in place, that we can use to proof, that the machine is safe to use?
5 How long is the production lead time.
1 Do you have an export license?
2 Please send us a scan of your business registration and a scan of the ID card of the business owner stated on the registration. (The bank account we wire-transfer to must be owned by the registered business)
1. Prepayment in % before production start.
2. Final payment % after production and before shipment.
3. Are any delivery services included in the price offer? Please state the incoterm.